TRU VIXXN HAIR & CO. EXCHANGE AND REFUND POLICY
DOES TRU VIXXN HAVE REFUND POLICY?
Yes, we do! Exchange or return your purchase for a partial refund (restocking fee) when the package seal has not been broken, tampered with and the extensions have clearly NOT been removed from its original packaging. A full store credit, minus the restocking fee of 20%, will be issued to you or your account within seven (7) days of receiving returned item(s).
Only TRU VIXXN HAIR & Co has luxurious Paten Pending pheromone infused hair extensions and hair care. Our infused hair is so exclusive that we have special security seal which identifies if the extensions have been removed or disturbed from its beauty rest.
WHAT IS TRU VIXXN’S EXCHANGE POLICY?
We will gladly exchange your infused hair extension without hesitation for any other hair extension item for equal value or. At TRU VIXXN HAIR & Co,.we understand and respect that it’s a woman’s prerogative to change her mind. Should your pheromone infused love locks arrive and you find they just aren’t the right color, texture or whatever reason, you may exchange your hair extensions for an additional shipping fee with full confidence. ONLY if the items are returned unawaken, unopened and still in full stages of beauty rest. In ther words, NOT taken out of its original packaging.
TRU VIXXN PHEROMONE INFUSED HAIR EXTENSIONS are packaged special security seal identifying if the love locks have been removed from the packaging. Should this occur, your refund will be invalid and your package returned for hygienic reasons.
WHY CAN'T I RETURN/EXCHANGE MY PHEROMONE INFUSED HAIR IF OPENED?
Because hair extensions are a hygienic product, for sanitation and public safety reasons, Tru Vixxn Hair & Co. do not accept hair extensions that have been awoken/disturbed or opened back to distribution.
WHY DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
You are responsible for all return shipping charges. TRU VIXXN HAIR PHEROMONE INFUSED HAIR COMPANY shares no responsibility for loss or stolen exchanges or returns. TRU VIXXN HAIR PHEROMONE INFUSED HAIR suggest that each customer’s exchange or return package is accompanied with a tracking number allowing you can follow your personal exchange or refund package. TRU VIXXN HAIR PHEROMONE INFUSED HAIR COMPANY also recommends labeling the outside of your package "RETURN” or “REFUND".
WHAT’S THE RETURN/EXCHANGE PERIOD?
It’s the policy of TRU VIXXN HAIR that all customers are allowed to return/exchange their order within 3 days of the date that you receive your pheromone infused love locks.
WHEN WILL I RECEIVE MY EXCHANGE?
We understand the love affair between you and the world’s only PHEROMONE INFUSED hair extension. With this in mind TRUVIXXN HAIR will not prolong the exchange process. Your new color and/or texture of TRUVIXXN HAIR PHEROMONE INFUSED HAIR EXTENSIONS should arrive 10 business days after our company has received and inspected your exchange.
HOW DO I MAKE A RETURN/EXCHANGE?
You must contact us first at info@truvixxn.com within the 3 day return period requesting the return/exchange form. You should fill in the appropriate form to be sent via your email. All returns/exchanges must be accompanied by a copy of your invoice and the appropriate form. Opened merchandise will NOT be refunded.
HOW LONG DOES SHIPPING TAKE?
All our orders are shipped within 1-2 days of completing your order. Because of our U.S. Patent Pending Pheromone Infused Process, our wigs and bundles are only steamed & infused upon each order. Then immediately air sealed to ensure the aroma filled satin bag arrives delivering to your door a silky, bouncy and shiny experience that will make you the envy of all your friends. This is the only was to see & feel the full effect of the Pheromones. TRU VIXXN PHEROMONE INFUSED HAIR EXTENSIONS ships worldwide with FREE DOMESTIC SHIPPING.
In the event that your order isn’t in stock, RAW HAIR PHEROMONE INFUSED HAIR EXTENSIONS COMPANY will ensure that your luxurious hair extensions will arrive to you 10-12 days. International orders allow 15 business days.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an e-mail with your tracking number. Make sure you register your email address and contact number on our website. Please contact us at info@truixxn.com or 1 833 TRU HAIR with questions or concerns.
CAN MY SHIPPING ADDRESS BE CHANGED?
If your order is already processing or has been shipped, we are no longer able to change the address. It is the responsibility of the buyer to make sure that they enter their shipping address correctly. Please be sure to double check the address you have entered as we cannot be responsible for packages that are sent to the wrong address that the buyer has entered.
What Tru Vixxn Hair & Co can do after your order has been shipped, is wait to see if the package gets returned back to us. After and if your order is returned back to us, we can then ship the package to the right address. The additional costs are the responsibility of the buyer.
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