Shipping & Return Policy
TRU VIXXN HAIR & Co is one of the few hair companies providing totally free shipping to anywhere in the U.S. International shipping can be done as well, with shipping fees applied. International shipping and larger orders may be longer and incur additional fees.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option chosen and availability of the item chosen, date estimates may appear on the shipping quotes page.
Due to our unique patent pending pheromone infusing process of our luxury hair, the shipping and processing times are 5-7 days from purchase when orders are submitted prior to 11 am. Because of our exclusive pheromone infusion process, priority shipping is not available at this time. However, all U.S. shipping is FREE.
Refund & Exchange Policy
Vixxns, you can’t possibly imagine the process and preparation that goes into ensuring you have (1) the finest quality of hair offered & (2) the world’s first pheromone infused hair! Tru Vixxn's team works endlessly to ensure a level of quality assurance fit for a Vixxn such as you. That's why all our hair and hair care products go through a vigorous inspection process prior to being selected to be branded TRU VIXXN HAIR. It's our primary focus to make sure you are completely satisfied. We do not refund shipping charges for orders returned. Items may be exchanged under the following conditions:
Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
The product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange, the unwanted product would need to be sent back to TRU VIXXN HAIR & Co within 14 days of purchase. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value and immediately ship to you.